Qnap Doesnt Work Staible: How To Determinate Problem

I – Qnap Is Not Staible And Very Slow? Check This Components

II – Qnap Data Transfer Rate is Too Slow?

III – Shut Down Media Library “Real-Time Scan New Files” Option , Which Cause High CPU Usage For Ts-212/412 or 231/431 Series

IV – Close HDD Standby Options and Open “Enable Wire Cache” Option

V – Still Coulnt Solve Problem? Use Diagnostic Tool And Share Results With Qnap Taiwan Support Team (4.1 or HgherFirmware) 

VI – Still Coulnt Solve Problem? Use Diagnostic Tool And Share Results With Qnap Taiwan Support Team (For 3.8.4 or Lower Firmware) 

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I – Qnap Is Not Staible And Very Slow? Check This Components

Check Your RAID for Possable RAID Corruption

If one of your HDD gives Read / write or “Normal” Error and Device falls into “In degreed Mode”, your device performance down .

Install latest Firmware

Ex: 3.1 firmware got performance issue, and now Qnap advanced performance with 3.7.2 firmware much more than ever!

Check your volume Free Size

If your volume is full, clean Network Recycle Bin and delete some more files

Check your Network connection is GBit

Connect Lan cable on Qnap directly to your laptop and test if problem still accures. Also Your computer or Switch maybe got 100 mbit and Qnap network setting changed from 1 Gbit to 100 Mbit, so check this settings.

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II – Qnap Data Transfer Rate is Too Slow? 

Download “Lan Speed Test (Lite) software:

http://www.totusoft.com/downloads.html

Choose a Qnap folder, and start test:

Check your HDD Performance Test With Diagnostic Tool;

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III – Shut Down Media Library “Real-Time Scan New Files” Option , Which Cause High CPU Usage For Ts-212/412 or 231/431 Series

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IV – Close HDD Standby Options and Open “Enable Wire Cache” Option

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V – Still Coulnt Solve Problem? Use Diagnostic Tool And Share Results With Qnap Taiwan Support Team (4.1 or HgherFirmware)

Go to Appcenter, and download Diagnostic Tool QPKG;

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If you save directly dump logs with “Dumb Log” Feature with Qnap systems logs send this file to Qnap support team, they can help you much more easier to solve your problem.

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If you think something maybe wrong with your HDD’s, you can try HDD check options;

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Also Qnap Supports many other features just like Filesystem Analyzer;

…Kernel Log Analyzer;

And Memory Test;

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IV – Still Coulnt Solve Problem? Use Diagnostic Tool And Share Results With Qnap Taiwan Support Team (For 3.8.4 or Lower Firmware) 

Qnap Support Taiwan send me this mail about performance Issues;

If the customer have met HDD or file system performance issue,  please update firmware to latest 3.7.1 or later version first. If still have the same issue, please send us the result of Dump Logs, Kernel Log Analyzer and File System Analyzer.

Please install the QPKG on QNAP NAS to get detail system information.

1 – Download attachment.

 qnap_diagnostic_tool_0.4.0_20130923.qpkg (138.92 KB)

2 – Unzip the file.

3 – Open the Web UI of the NAS and open Application Center.

4 – Hit on the button Install Manually, located in the upper-right corner of the window.

5 – Browse the file you just downloaded and click on install button.

6 – Afterwards, look for Qnap_Diagnostic_Tool in My Apps listed and “Launch” it

7 – New tab/windows will be opened, and you should click on Dump Logs.

8 – Next hit on Dump button.

9 – Finally Click on Download link which will be shown and send the file to us.

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