myQNAPcloud Name Registration Problems & How To Solve

I – Can I change my registered myQNAPcloud device name? (e.g. from likeqnap.myqnapcloud.com to loveqnap.myqnapcloud.com)

II – I have already registered a myQNAPcloud account, but I have not received a verification email to activate the account, what should I do?

III – I have already completed the myQNAPcloud wizard setup but still cannot access my NAS on the browser with my unique URL or even use the Qfile app on my phone. What should I do?

IV – How can ı change my email account on myQNAPcloud?

V – When I register my QnapCloud name, I accidently register with “xx@qnap.com” mail adress. How can I re-register this to my “xx@gmail.com”?

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I – Can I change my registered myQNAPcloud device name? (e.g. from likeqnap.myqnapcloud.com to loveqnap.myqnapcloud.com)

Answer:

Yes, you can go to the myQNAPcloud window on your QTS Desktop and select the pencil icon to change your myQNAPcloud device name.

myQNAPcloudfaq15

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II – I have already registered a myQNAPcloud account, but I have not received a verification email to activate the account, what should I do?

Answer:

Please check whether the verification email has been sent to your SPAM folder, if not, please click the “Resend” button on top of the myQNAPcloud page of the QTS Desktop.

myQNAPcloudfaq12

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III – I have already completed the myQNAPcloud wizard setup but still cannot access my NAS on the browser with my unique URL or even use the Qfile app on my phone. What should I do?

Problem;

myQNAPcloudfaq04

myQNAPcloudfaq05

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Answer;

Please make sure that your myQNAPcloud ID is enabled and your account validated through your email. If you cannot find the e-mail to verify your myQNAPcloud ID, please click on the “resend” button on the myQNAPcloud page.

myQNAPcloudfaq06
myQNAPcloudfaq07

If you already enabled your myQNAPcloud ID (QID), please make sure that in your myQNAPcloud page, the “Auto router configuration” does not display an exclamation mark. If it does, please refer to the topic: “In myQNAPcloud page, there is an exclamation mark next to the “Auto Router Configuration” tab, what should I do?”

If you still have trouble connecting to your NAS with your myQNAPcloud URL, please contact us via helpdesk.qnap.com.

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IV – How can ı change my email account on myQNAPcloud?

1 – Please, to change your email account on myQNAPcloud, follow the procedure below:

1) Sign-out myQNAPcloud ID on QTS, then the device name will be immediately released
2) Sign up/in myQNAPcloud ID using the different email account
3) Use the previous device name to register

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V – When I register my QnapCloud name, I accidently register with “xx@qnap.com” mail adress. How can I re-register this to my “xx@gmail.com”?

Problem;

qnap cloud wrong mail adres registration (1) qnap cloud wrong mail adres registration (2)

Answer;

Is there a slotion for this? nope, you have to wait 120 days..

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Long Answer;

when you input @qnap.com email, there is a warning asking “this is qnap address, is this really your personal email?”. which is ignored by user. Qnap tech managers or enduser cannot free this name, so, you must wait 120 days to release this name;

“A registered myQNAPcloud name will expire in 120 days if your NAS remains offline within that period. Once the name is expired, it will be released for registration by other users.”

or

you can choose another cloud name to sovle this issue..

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